![]() ![]() "From the time a customer books a ticket all the way through their return, we're focused on delivering up-to-date information that empowers the customer to manage their journey," he said in a written statement. Setting expectations and then meeting them is key to an exceptional traveling experience. Michael Jones, CEO of The New HVN LLC, the Avports subsidiary that runs Tweed, said "parking at HVN is a story of great customer service. ![]() "I think all of this points to a new, modern terminal and additional parking, as detailed in the master plan." Meanwhile, "we continue to work with the city and we continue to work with East Haven on the long-term part of the project, which will include additional parking, obviously," King said. He pointed out that Tweed has an application pending before the City Plan Commission for 34 additional parking spaces that will be heard on Jan. We never had to turn people away," King said. "The parking crunch was a short-lived issue. "We also sent emails out to anybody who might be affected to tell them that it's drop-offs only." ![]() "We kept an inventory of spaces specifically for the people who don't have time to go anywhere else," he said. Tuesday, there were 17 parking spaces available in Tweed's closest Lot A, 92 spaces available in the adjacent Lot B and 335 spaces available in the larger, more remote Lot C behind the terminal.Īndrew King, spokesman for Avports, said to the best of his knowledge no one was turned away who showed up to park at Tweed. The parking crunch appeared to have dissipated by this week, according to. "We always urge people to go to where they can see in real-time how many spaces are left," Scanlon said. "I think we had about 25,000 people" go through Tweed, he said. The days surrounding Thanksgiving and Christmas this year "was the busiest time we've ever had in probably 30-plus years at the airport," Scanlon said. ![]() In addition, travelers with Avelo flight bookings get emails to let them know whether parking is near capacity and they should go to to check their options, Scanlon said. We have the website there for people to review." "Again, it's a frustrating situation that changes by the hour. "If we have spaces, we find spaces for them," but if lots are all full, travelers need to use alternatives, Scanlon said. Scanlon spoke just before leaving the Tweed job at the end of December. "Every day, we are working to find solutions to make sure our passengers can enjoy the convenience" of flying out of Tweed, said Sean Scanlon, the now-former Tweed New Haven Airport Authority executive director who was to take the oath of office to become Connecticut's new state comptroller on Wednesday. They said they are working to provide more parking for the short term - and additional parking is part of the plan when Tweed ultimately implements its $100 million expansion, which also will include a new terminal on the East Haven side of the airport.īut that's an expansion proposal for which Tweed - which has been issued cease-and-desist orders by the city twice in recent weeks for allowing people to park in unapproved areas - has yet to formally apply. Officials from Tweed and Avports, the company that operates Tweed, said they know of no one who drove to the airport only to find out the airport's three parking lots were full. "Due to holiday travel demand, all parking lots at HVN are at capacity," Tweed posted on its official Facebook page Dec. Over the holidays, even if for only a short time, parking was full to capacity at Tweed New Haven Regional Airport. Or imagine driving to the airport to catch that flight and learning upon arrival that parking is full and you have to drive 5.2 miles across the Pearl Harbor Memorial Bridge to Union Station in New Haven, look for parking there and then catch a bus, cab or ride share back to Tweed. 3-NEW HAVEN - Imagine getting ready for an Avelo Airlines flight at and suddenly learning that driving to Tweed New Haven Regional Airport is no longer an option and you have to get dropped off or park five miles away and catch a bus. ![]()
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